| Question | Answer |
| Can the minimum order quantity be reduced? | The MOQ of regular products is fixed (see product table), and customized products can be negotiated; if the order amount ≥5000 USD, you can apply to reduce MOQ by 50%. |
| Can the sample fee be refunded? | The sample fee (including freight) will be fully refunded in the subsequent bulk order (≥100% MOQ), and the refund method is deducting the order balance. |
| How long is the product warranty period? | Regular products have a 12-month warranty, and customized products have a 6-month warranty; for non-human damage within the warranty period, free repair or replacement service is provided. |
| What are the supported shipping methods? | Supports sea freight (CIF/FOB/EXW or other), air freight, and express delivery (DHL/FedEx/UPS), which can be selected according to customer needs; logistics costs are calculated based on actual weight/volume. |